Reported risk: Issue:
On certain hybrid vehicles, a software update completed by a Ford dealer could cause the transmission to shift into neutral (N) unexpectedly. If this happens, there could be a sudden loss of power to the wheels.
Safety Risk:
A loss of power to the wheels could increase the risk of a crash.
Corrective Actions:
Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the hybrid powertrain control module software.
Verify each fact at the issuing agency before acting. Recall scope, affected lots, and remediation instructions may be updated by the agency after our last sync.
ProductGuru indexes recall and safety-alert records from ~30 public agency registries. We are not lawyers, regulators or product-safety consultants. This page restates what the named agency published; consult the primary source above (or qualified counsel in your jurisdiction) before any commercial, medical or safety decision.