Product Wiki · Recalls · Health Canada Consumer Product Safety

CX Series Combi Boilers — recall 77940

Health Canada Consumer Product Safety · Canada · 2025-08-21

Compiled from an official source — the facts on this page are reproduced from the issuing authority’s own published notice, which is linked above. No AI-generated text appears on this page. How we use AI →
Agency
Health Canada Consumer Product Safety
Recall identifier
77940
Date of alert
2025-08-21
Country / jurisdiction
Canada
Risk type
recall
Product category
Appliances
Product type
Consumer product safety
Reported risk: During normal use the hot water temperature can fluctuate to a higher than normal temperature, posing a burn hazard. As of August 7, 2025, the company has received no reports of incidents or injuries in Canada or in the United States.
What you should do

Consumers should immediately stop using the recalled boilers for water heating and contact IBC Technologies Inc., to schedule a free in-home repair by an authorized technician who will install a mixing valve if needed. For more information, consumers can contact IBC Technologies Inc., by telephone at 1-844-432-8422, from 8 a.m. to 4:30 p.m. PST, Monday through Friday, by email or visit the company website. Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and IBC Technologies Inc.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site

Primary source: https://recalls-rappels.canada.ca/en/alert-recall/cx-series-combi-boilers-recall

Verify each fact at the issuing agency before acting. Recall scope, affected lots, and remediation instructions may be updated by the agency after our last sync.

Related

ProductGuru indexes recall and safety-alert records from ~30 public agency registries. We are not lawyers, regulators or product-safety consultants. This page restates what the named agency published; consult the primary source above (or qualified counsel in your jurisdiction) before any commercial, medical or safety decision.