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Ashland 10-inch and 14-inch Two-Bar Casement Window Hinge Tracks — recall 77453

Health Canada Consumer Product Safety · Canada · 2025-05-16

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Agency
Health Canada Consumer Product Safety
Recall identifier
77453
Date of alert
2025-05-16
Country / jurisdiction
Canada
Risk type
recall
Product category
Building materials and supplies
Product type
Consumer product safety
Reported risk: Some Ashland 10-inch and 14-inch casement window hinge tracks may be out of specification which can cause the metal sliding arm to disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers. As of May 13, 2025, the company has received no reports of incidents or injuries in Canada. The company has received two reports of incidents in the United States where the sliding arm became disengaged from the hinge track. Neither incident involved a window sash becoming detached from the window frame and falling to the ground nor injuries.
What you should do

Consumers should immediately close and lock the casement windows with the recalled hinge tracks and contact Amesbury Truth to arrange for a free window inspection by a professional, who will install free replacement hinge tracks for those which are out of specification. Consumers should leave the windows closed and locked until they can be inspected.For more information, consumers can contact Amesbury Truth by telephone at 1-844-329-9697 from 8 a.m. to 5 p.m. CT, Monday through Friday, by email at [email protected], or visit the company website. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Rec

Primary source: https://recalls-rappels.canada.ca/en/alert-recall/ashland-10-inch-and-14-inch-tw

Verify each fact at the issuing agency before acting. Recall scope, affected lots, and remediation instructions may be updated by the agency after our last sync.

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