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Matrix-brand Training Cycles — recall 76867

Health Canada Consumer Product Safety · Canada · 2025-01-30

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Agency
Health Canada Consumer Product Safety
Recall identifier
76867
Date of alert
2025-01-30
Country / jurisdiction
Canada
Risk type
recall
Product category
Sports and fitness
Product type
Consumer product safety
Reported risk: The training cycles' adjustable seat can unexpectedly lower while in use, posing a potential fall hazard to consumers. As of January 22, 2025, the company has received no reports of incident or injury in Canada. In the United States, the company has received 63 reports of seats unexpectedly lowering, including two reports that users fell off the cycle when the seat lowered. No injuries have been reported in the United States.
What you should do

Consumers should immediately stop using the recalled cycles and contact JHTNA to schedule a service technician to install a free repair kit. For more information, consumers can contact  JHTNA toll-free at 866-218-3674, from 8 a.m. to 5 p.m. CT, Monday through Friday, by email at [email protected] or online at https://www.matrixfitness.com/us/eng/recalls, or go to www.matrixfitness.com and click on "Recalls". The company is contacting all known purchasers directly.Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Johnson Health Tech North America.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also

Primary source: https://recalls-rappels.canada.ca/en/alert-recall/matrix-brand-training-cycles-j

Verify each fact at the issuing agency before acting. Recall scope, affected lots, and remediation instructions may be updated by the agency after our last sync.

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