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Pellla Architect Series Casement Windows — recall 74767

Health Canada Consumer Product Safety · Canada · 2023-12-21

Compiled from an official source — the facts on this page are reproduced from the issuing authority’s own published notice, which is linked above. No AI-generated text appears on this page. How we use AI →
Agency
Health Canada Consumer Product Safety
Recall identifier
74767
Date of alert
2023-12-21
Country / jurisdiction
Canada
Risk type
recall
Product category
Household items
Product type
Consumer product safety
Reported risk: The windows' sash can detach from the frame and fall, posing an injury hazard to consumers. As of December 19, 2023 the company has received no reports of falling window sashes in Canada, and no reports of injury. In the United States, the company has received 3 reports of a falling window sashes and no reports of injury.
What you should do

Consumers should keep the recalled Pella Architect Series Casement Windows shut and locked at all times and contact Pella to receive a free repair by a Pella designated service technician.For more information, consumers can contact Pella by telephone at 1-888-276-7324, between 8 a.m and 5 p.m ET, Monday through Friday or visit www.PellaHingeRecall.expertinquiry.com to check the serial number to see if the window is included in the recall.Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Pella Corporation.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Re

Primary source: https://recalls-rappels.canada.ca/en/alert-recall/pella-architect-series-casemen

Verify each fact at the issuing agency before acting. Recall scope, affected lots, and remediation instructions may be updated by the agency after our last sync.

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