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Jetson Electric Bikes - Nova and Star 3-Wheel Scooters — recall 73395

Health Canada Consumer Product Safety · Canada · 2023-03-27

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Agency
Health Canada Consumer Product Safety
Recall identifier
73395
Date of alert
2023-03-27
Country / jurisdiction
Canada
Risk type
recall
Product category
Toys and games
Product type
Consumer product safety
Reported risk: Jetson has determined that one of the front wheels on the Jetson Nova and Star can detach due to the loosening of a bolt that secures the wheel, creating a fall hazard. As of March 23 , 2023, Jetson has received multiple incidents of detached wheels, one resulting in a fall causing a minor injury.
What you should do

Consumers should immediately discontinue use of the item and do not use the scooter until a repair has been made to your item. You may contact Jetson Electric Bikes to request a free repair to eliminate the wheel detachment issue. The repair kit consists of necessary hardware and instructions to perform the repair.For more information, consumers can contact Jetson by telephone at 1-800-635-4815 from 10am – 6pm EST, Monday through Saturday, by email at [email protected] or visit the company website. Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more inform

Primary source: https://recalls-rappels.canada.ca/en/alert-recall/jetson-nova-and-star-3-wheel-s

Verify each fact at the issuing agency before acting. Recall scope, affected lots, and remediation instructions may be updated by the agency after our last sync.

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