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SIMU DMI6 HZ01 motors for window coverings — recall 72345

Health Canada Consumer Product Safety · Canada · 2022-12-15

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Agency
Health Canada Consumer Product Safety
Recall identifier
72345
Date of alert
2022-12-15
Country / jurisdiction
Canada
Risk type
recall
Product category
Household items
Product type
Consumer product safety
Reported risk: Under certain limited circumstances during use of the manual override crank, there is a possibility that the product's internal power supply wires to the limit switch unit ("LSU") connected to the motor can be disconnected and come into contact with internal metal parts of the motor tube. If the product is not installed in electrical installations that incorporate a GFCI outlet or GFCI circuit breaker (which is required in accordance with the installation instructions), the disconnected wires may pose a risk of electric shock during or following use of the manual override crank. As of November 29, 2022, the company has received no reports of incidents in Canada, and no reports of injuries. In the United States, the company has received no reports of incidents and no reports of injuries.
What you should do

Consumers should immediately stop using the recalled product and contact the below telephone number or email address to schedule an inspection and product replacement.For more information, consumers can contact SOMFY by telephone at 1-855-944-5598 or by email at [email protected] recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Somfy Systems, Inc.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Primary source: https://recalls-rappels.canada.ca/en/alert-recall/simu-dmi6-hz01-motors-window-c

Verify each fact at the issuing agency before acting. Recall scope, affected lots, and remediation instructions may be updated by the agency after our last sync.

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