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NTI TRX Series II Wall Hung Gas-fired Boiler — recall 64528

Health Canada Consumer Product Safety · Canada · 2025-06-05

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Agency
Health Canada Consumer Product Safety
Recall identifier
64528
Date of alert
2025-06-05
Country / jurisdiction
Canada
Risk type
recall
Product category
Appliances
Product type
Consumer product safety
Reported risk: The studs threaded into the aluminum housing on the front of the heat exchanger (used to secure the burner door) can become loose and increase the risk of a carbon monoxide leak, posing a risk of serious injury or death. As of April 24, 2025, the company has received 1 reported incident in Canada, and no reports of injuries. In the United States, the company has received no reports of incidents or injuries.
What you should do

Consumers should immediately stop using the recalled product and contact your licensed installer to schedule a repair. If the boiler must remain operational to avoid freezing, ONLY operate the boiler with the front cover installed, and ONLY if there is a functional carbon monoxide detector in the boiler room and in the living space.If you do not have a record of your installer, contact a local plumbing & heating contractor and have them contact NTI to obtain a free repair kit (NTI Part No. 4270278). The kit must be installed by a qualified technician.For more information, consumers can contact NTI Boilers Inc. by telephone at 1-800-688-2575, by email at [email protected] or visit the company website.This is a joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and NTI Boilers Inc.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada

Primary source: https://recalls-rappels.canada.ca/en/alert-recall/nti-trx-series-ii-wall-hung-ga

Verify each fact at the issuing agency before acting. Recall scope, affected lots, and remediation instructions may be updated by the agency after our last sync.

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