Product Wiki · Recalls · U.S. CPSC

Recall 21028 — Ring Video Doorbells (2nd Generation)

U.S. CPSC · United States · 2020-11-10

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Agency
U.S. CPSC
Recall identifier
21028
Date of alert
2020-11-10
Country / jurisdiction
United States
Risk type
recall
Product category
consumer_product
Reported risk: This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included. Hazards: The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
Primary source: https://www.cpsc.gov/Recalls/2021/Ring-Recalls-Video-Doorbells-2nd-Generation-Du

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ProductGuru indexes recall and safety-alert records from ~30 public agency registries. We are not lawyers, regulators or product-safety consultants. This page restates what the named agency published; consult the primary source above (or qualified counsel in your jurisdiction) before any commercial, medical or safety decision.